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A summary of the performance under the Citizen’s Charter of the Reserve Bank of India (RBI) during the month of July 2026 is given below –
| Description |
No. of Applications |
| A |
Applications pending at the beginning of the month |
2,613 |
| B |
Applications received during the month |
21,937 |
| C |
Referred back to applicants for additional information |
664 |
| |
Total (A+B-C) |
23,886 |
| D |
Applications processed during the month
– Within timeline
– Beyond timeline |
20,628
20,609 (99.9%)
19 (0.1%) |
| E |
Applications pending at the end of the month
– Within timeline
– Beyond timeline |
3,258
3,239 (99.4%)
19* (0.6%) |
| * Awaiting inputs from external agencies (16), Under Process (3) |
| Function-wise Status of Applications Received / Processed / Pending |
| Function |
No. of Applications |
| Total |
Processed |
Pending |
| Within timeline |
Beyond timeline |
Within timeline |
Beyond timeline |
| Banker to Banks and Governments |
9,226 |
9,226 |
– |
– |
– |
| Currency Management |
8,900 |
8,225 |
– |
675 |
– |
| Debt Management |
750 |
627 |
– |
123 |
– |
| Financial Markets |
11 |
8 |
– |
3 |
– |
| Foreign Exchange Management |
2,450 |
1,333 |
10 |
1,091 |
16 |
| Payment and Settlement Systems |
38 |
17 |
4 |
17 |
– |
| Regulation and Supervision |
2,511 |
1,173 |
5 |
1,330 |
3 |
| Total |
23,886 |
20,609 |
19 |
3,239 |
19 |
RBI regularly reviews the services covered under its Citizen’s Charter and the number of services under the Charter stands at 213 as on July 31, 2026.
For a seamless and user-friendly experience for filing of online applications, the applicants may access user manual, FAQs, illustrative infographics and instructional videos on PRAVAAH portal. These may be accessed at https://pravaah.rbi.org.in.
(Brij Raj)
Chief General Manager
Press Release: 2026-2027/802
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